Customer Service

When you make your first online order with LION, you will be asked to create an account with your e-mail address and password. The next time you want to make an order, you can log on with these credentials. In case you forgot your password, you can go here. If you want to change your password, you go to your account. Please be informed that it might be possible our email messages end up in your spam box; please check your spam box if you're looking for a password-reset email, order confirmation email or any other information. If you can't find any info in your spam box, please don't hesitate to contact us at:

• Phone: +31 (0)13 507 6810
• Email: ecommerceemea@lionprotects.com

• Orders are confirmed once you have finished the payment procedure in the checkout.
• You can pay via our selected payment services (iDeal, Bancontact, Mastercard & VISA).
• Orders will be processed by LION Inside Sales team the next working day.
• If you have a question about an ongoing order, please reach out to us via ecommerceemea@lionprotects.com.

• All orders are shipped with DHL Shipment Services. You will be provided with a track & trace code after the shipment has left LION’s premises.
• We always strive to deliver your order in the BeNeLux within 5 working days (Mon-Fri, excluding Bank Holidays). For UK, Germany & France we strive to deliver within 10 working days.

• If you wish to return or exchange your ordered product, please contact us on ecommerceemea@lionprotects.com to receive a Return Authorisation Number. Returns shipped back to LION without a Return Authorisation Number will not be accepted.
• Returns should be requested within 45 calendar days after delivery.

• A standard warranty period of 12 months applies (starting from the delivery date) with regards to the functional specifications of the product. For more information, please find our General Terms & Conditions
• In case warranty applies, arrangements will be made after mutual agreement to repair or replace the product.

• Are you satisfied with our service? Please tell others!
• Are you disappointed with our service? Please tell us! You can send all your complaints, questions & suggestions for improvement to ecommerceemea@lionprotects.com.

• Do you have a question that wasn’t covered above? Please let us know!
  • Phone: +31 (0)13 507 6810
  • Email: ecommerceemea@lionprotects.com